The product does not meet my need. I. An not get anyone at the company to accept my return request. They simply do not respond
Bijan, we are sorry that our pillow did not meet your needs. Please accept our sincerest apologies on the processing delays; due to the Christmas and New Year holidays, our staff levels were lower than normal.
I've had my cool-tech pillow for about 10 years now and has not lost the cooling effect or have the deflated. They still look like I just bought them. Invest in one, you won't regret it.