This is my second Ultra-Tech protector purchase. The first one lasted 7 years. The barrier broke down near the hip area. Not sure if that would have been covered under the 10-year warranty. I like that it is thin and protectors our mattress. Will buy again, please keep making this product.
I ordered a medium profile pillow and decided that it was not the right fit for the way I sleep I have emailed a few times with zero reply back. I put in for a return request which was accepted after being notified a $25 restocking fee. No shipping label or instructions for the return. I emailed requesting this with no reply. It is as if no one works at this company. The pillow is cool to the touch and stays cool all night long I had their Gen 1 of this pillow (purchased in 2015) and have slept on that every night since. These pillows exterior are identical to the old one. But the inside/ firmness leave much to be desired the old one was a two piece design that allowed washing of the exterior cooling material. The new design is one piece and it seems they are skimping on the interior fluff amount. It is a very flat/ flaccid pillow. My head might aswell be laying on the mattress.
I purchased an Ultra-Tech Tencel pillow years ago and it had been my absolute favorite pillow to sleep with. So comfortable, that I even took it with me on road trips, etc. I had an issue washing it and so I contacted the company to let them know. I wasn’t expecting them to care as much as they did but they quickly resolved my problem. I must say, this is a fantastic company with the most excellent customer service! I just love my pillow <3 and will be a customer for life.
The product is great to use (comfortable and cooling), along with passionate customer service team to help you
Great product. Fantastic service. Thank you for all your work.